At Golden Petals (goldenpetals.co)
Refund and Returns Policy
At Golden Petals (goldenpetals.co), we strive to ensure your complete satisfaction with every purchase. Our Refund and Returns Policy outlines the process for returns, refunds, and exchanges to provide a seamless experience.
Eligibility for Returns
Items purchased from goldenpetals.co are eligible for return within 30 days of delivery. To qualify, products must be unused, in their original packaging, and in the same condition as received. Perishable items, such as fresh flowers, are eligible for return only if they arrive damaged or defective.
Return Process
To initiate a return, contact our customer service team at support@goldenpetals.co with your order number and reason for return. We will provide a return authorization and instructions. Please package the item securely and include the original packing slip. Customers are responsible for return shipping costs unless the item is damaged or incorrect.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days to the original payment method. Shipping costs are non-refundable, and a restocking fee of 10% may apply for non-defective returns.
Exchanges
We offer exchanges for defective or incorrect items at no additional cost. Contact us within 7 days of delivery to arrange an exchange. The replacement will be shipped once the original item is received and inspected.
Non-Returnable Items
Custom orders, gift cards, and sale items marked as final sale are non-returnable. For hygiene reasons, certain personal care products are also non-returnable unless defective.
Contact Us
For questions or assistance, reach us at support@goldenpetals.co or call +1-800-555-1234. Our team is here to help ensure your shopping experience with Golden Petals is exceptional.
Last updated: April 25, 2025